Developing and maintaining relationships with others at work can lead to success for both you as an individual, and within your organization. Solid working relationships are built when people understand and appreciate each other. These courses cover a range of topics relating to the importance and honing of interpersonal skills in the workplace.
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| Acting with Diplomacy and Tact | People who communicate with diplomacy and tact are able to inspire confidence. Communicating a difficult message can be very challenging, so preparation is key to a successful outcome. In this course, participants will learn about developing a diplomatic approach to difficult conversations. They will learn how to avoid meltdowns, apologize, develop empathy, and remove personal biases. | 36 minutes |
| Administrative Support: Interacting Effectively with Colleagues | Dealing with people on a daily basis can be both rewarding and challenging. In this course, participants will learn how to master the skills of being an administrative support professional. They will also learn how to interact effectively with colleagues by asking for help from others, dealing with criticism, and building trust, morale, and respect. | 19 minutes |
| Being an Effective Team Member | Making a real, positive difference on a team is not necessarily about showing team leadership. Even if one's role doesn’t involve managing teams, one can still make an important contribution by being a strong team member. This course covers strategies and techniques to help become a more effective and valued team member. Participants will explore ways to adopt a positive mindset toward teamwork, so that they can make a significant contribution. Because success when working on a team depends on pulling together with other people, participants will also learn constructive ways to acknowledge differences and show respect for teams, and specific strategies for team collaboration. | 30 minutes |
| Building and Managing Upward Relationships | Positive working relationships yield knowledge, cooperation, and influence at all levels of an organization, and managing them should be a prime objective. Nowhere is this more true, however, than with upward relationships, both with one's boss and those higher. | 15 minutes |
| Building Better Relationships through Understanding | Solid working relationships are built when people understand and appreciate each other. This Challenge Series exercise explores the skills and practices needed to foster understanding in the workplace. | 15 minutes |
| Building Peer Relationships | It is up to you to build relationships with your peers. So how can you do this? This Challenge explores the ways you can be proactive in forging good relations with your peers and how that can benefit you and the organization as a result. The learner takes the role of a professional working in the Marketing Department of a data backup services company. | 15 minutes |
| Building Trust Incrementally | Trust in a manager is not a given. This Business Impact focuses on a new manager's challenge of winning the trust of her team. | 6 minutes |
| Building Upward Relationships | Winning the confidence of managers more senior to you requires understanding your organization and your boss's expectations and preferences. It also requires forthright communication, authenticity, and respect. This Challenge Series exercise examines possible strategies for building upward relationships. | 15 minutes |
| Coping with Aggressive Behavior in the Workplace | Hostile and aggressive behaviors are prevalent in many contexts – even the workplace. This Business Impact Series product explores the phenomenon of bullying in the workplace and strategies for responding assertively. | 6 minutes |
| Cultivating Relationships with Your Peers | Developing and maintaining relationships with your peers at work can lead to success for both you as an individual, and within your organization. Networking skills and building supportive peer relationships can provide you with a wide variety of experiences, expertise, and institutional knowledge. Whether you are exploring executive networking, professional networking, or just general business networking, this course explains how to identify the people in your organization who are important in helping you reach your goals. You'll learn the skills that maintain solid, mutually beneficial relationships so you can advance your career. | 21 minutes |
| Emotional Intelligence at Work | When the unexpected happens, how you respond to a frustrating situation can make a big difference in its outcome. This Challenge Series exercise explores how emotional intelligence competencies can help individuals deal with complicated situations at work. The learner plays the role of a product manager at an electronics manufacturing company. | 15 minutes |
| Facilitating Work-Related Conflict Discussions | Project team conflict isn't always interpersonal in nature. Sometimes, it's work-related. This impact explores work-related conflict. | 6 minutes |
| Facing and Resolving Conflict in the Workplace | The reality of workplace life is that team conflict won't go away on its own. Handling conflict successfully is no easy task, which is why one needs an effective plan for conflict management. Not dealing with conflict in an organized and systematic way will likely cause the conflict to fester, lowering team morale. However, by managing team conflict well, one can quickly nip the problem in the bud. In this course, participants will learn about the common sources and signs of conflict, as well as a process for resolving conflict when it occurs. They will also explore ways to get the conflict resolution process back on track if difficulties arise. | 30 minutes |
| Handling Team Conflict | Successful teams are characterized by having a clear direction, trust among team members, effective communication, and a clear process for managing team conflict. The survival of a team depends on a leader who can quickly recognize team conflict, diagnose its cause, and implement conflict resolution strategies. In this course, participants will learn about what causes conflict on a team and the important role of healthy communication in handling conflict. They will discover best practice approaches to dealing with conflict. They will also explore the tenets of principled negotiation in managing conflict. Finally, participants will learn guidelines for resolving conflict that address one specific type of conflict: lack of trust. | 30 minutes |
| Managing Conflict | While often considered destructive, conflict can prove beneficial if properly managed. This challenge focuses on methods for managing conflict. | 15 minutes |
| Motivating people | This short course looks at the key needs that motivate us and provides a diagnostic tool to help leaders identify and understand individual motivators in order to get the very best out of their people, teams and the wider organization. | 15 minutes |
| Navigating the Workplace with Emotional Intelligence | Any organization, regardless of its size, industry or location, is made up of people – people who interact on a daily basis, and not always without incident. Developing emotional intelligence within the organization is a key factor in ensuring that these relationships run smoothly. This is especially true of leaders, who must provide an example of how to behave in group settings. In this course, participants will learn how building emotional intelligence, or EQ, can improve team or group interactions. they will also explore the role of emotional IQ in workplace activities, conflict and stress management, as well as employee influence and engagement. | 26 minutes |
| Rebuilding Trust | Trust is one of the most important elements of a productive working environment but can easily be broken. Broken trust won't just disappear, but needs to be rebuilt. This Business Impact explores what trust is and the ways to rebuild trust once it has been broken. | 6 minutes |
| Reframing Negative Situations | People often react to perceived negative situations based on their perceptions and past experiences. Unfortunately, these assumptions and preconceptions can be faulty. This Business Impact explores the technique of reframing the process of actively questioning our understanding of a situation to uncover other possible meanings and perspectives. | 6 minutes |
| Support Your Leader | Individuals who seek out ways to better support their leaders often find that personal success is a natural end result. This Business Impact explores some of the ways that team members can assist their leaders in a supporting role. | 6 minutes |
| The Building Blocks of Building Trust | Who can I trust around here? This is a more common workplace question than most of us might like to admit. Building relationships and trust within professional networks is done like a mason building a wall – one stone at a time. Trust is a core ingredient in positive relationships. Without it, the mason's wall takes on a whole new analogy – a barrier, with no gate for entry. This course explores trust, what makes you and others trustworthy, and how to demonstrate trustworthiness through you own professional accountability. | 29 minutes |
| The Fruits of Integrity: Building Trust at Work | How do you develop and maintain trust in the workplace? This Challenge Series exercise explores the ways that you can demonstrate integrity and build trust with those you work with. The learner plays the role of a member of a programming team at a manufacturing company, which is faced with difficulties after its new management system goes live. | 15 minutes |
| The Many Approaches to Facing Workplace Conflict | When dealing with conflict at work, one needs to be able to understand and adapt to the situation. Handling conflict effectively is a key skill in the workplace, especially when it comes to team conflict that could threaten organizational goals or employee well-being. In this course, the participant will learn about various conflict management styles, and discover how managing team conflict quickly and appropriately can benefit both those involved and the organization as a whole. They will explore different approaches to conflict resolution, when to use them, and when to adapt your style. They will also learn about resolving conflict with difficult individuals. | 30 minutes |