Supervisors play a critical role in an organization.  They help manage other employees in the process of carrying out their daily tasks and ensure operations run smoothly and efficiently.  In today’s world, supervisors and managers must go beyond just overseeing staff, they also need to inspire and motivate their team to perform at their best.  These courses cover a wide range of topics geared toward supporting supervisors and managers in building and leading successful teams.

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Accountability in Action: A Leader's Guide Accountability is a word that is used so often its actual meaning has been largely lost. In this course, we will hit the reset button on accountability and provide tools needed to leverage accountability to drive performance. Participants will learn: The Acts of Accountability Model; the 3 things required to have direct dialogues; a 6 step conversation model to share disapproval (and coaching for growth); and how to reinforce standards by giving praise or recognition. 37 minutes
Building and Leading Teams Leading a team requires facilitating effective interaction between team members. This Challenge examines the importance of maintaining team participation and commitment in order to overcome obstacles collectively. 15 minutes
Building the Foundation for an Effective Team The way in which teams are built is an important factor in determining a project’s success. Effective team management requires strong team leadership that clearly outlines goals and standards of behavior. In this course, participants will learn about the five stages of team development and strategies for selecting high-performing team members most suited for collaboration. They will also learn some foundations for managing teams successfully, including how to set team goals, assign roles to individuals working on a team, and define specific guidelines for how team members should behave to minimize conflict and optimize teamwork. 29 minutes
Deliver Meaningful Feedback & Inspire Performance Effective leaders know how to communicate with their team members to keep morale and productivity high. Learn the crucial communication skills needed as a leader. Participants will learn best practices for delivering meaningful feedback in any situation; they will discover how communication in general, and performance feedback in particular, will increase a team’s productivity. 28 minutes
Detecting and Dealing with Performance Problems When valuable top performers choose to terminate their contracts to take up more challenging positions elsewhere, it can be a consequence of poor performance management. Identifying a performance problem early and diagnosing it accurately is key to managing performance effectively. Employees must be involved in what might be difficult conversations to discover actual root causes and come up with the best possible solutions. In this course, participants will learn how to detect, identify, and question problems in the workplace, determine the scope, frequency, and impact when they occur, and diagnose root causes – both external and internal – to help find the best solution and avoid a termination of a valuable employee. 26 minutes
Developing a Successful Team Anyone who is responsible for managing teams will tell you that team dynamics make a huge difference in the working environment. Developing effective project teams is one of the primary aspects of team leadership. In this course, participants will learn how to develop a team culture early on by establishing team member competencies and working to improve team dynamics. They will also learn about methods used to encourage team participation and motivation and increase teamwork and commitment. Finally, participants will learn about the importance of assessing and improving team performance. 30 minutes
Developing Adaptable Managers To meet the challenge of the new economy, businesses must reassess how they train their emerging leaders in order to produce highly flexible and adaptable managers. This Business Impact suggests a five-step strategy for developing tomorrow's managers today. 6 minutes
Developing the Next Generation Younger generations require different avenues of career development. This impact examines strategies for training Generation Next employees. 6 minutes
Effectively Directing and Delegating as a Manager This course provides information on the key proficiencies of managing people, such as setting direction and establishing clear objectives and goals for your direct reports. It discusses the importance of organizing, as well as communicating for clarity and direction. It also covers the best practices for planning delegation and the techniques one needs to carry through with delegation. Finally, the course details the importance of monitoring delegated tasks to ensure employees are on the right track. 30 minutes
Employee Exhaustion: Managing a Well-balanced Workload The possibility of employee burnout can threaten productivity. This impact examines strategies for balancing workloads. 6 minutes
Establishing Team Goals and Responsibilities, and Using Feedback Effectively Everyone working on a team has particular strengths. To get teams to perform at their best, these strengths have to be recognized, reflected in the roles and responsibilities assigned to team members, and directed toward achieving suitable goals. In this course, participants will learn techniques for building and managing teams, including how to set effective team goals, identify roles, assess team members' competencies, and assign roles based on these competencies. They will also learn how to give and receive feedback effectively to improve teamwork, so that it strengthens one's team leadership and the collaboration between team members. 30 minutes
Fostering Accountability In The Workplace There may not be an “I” in “Team”, but teams are made up of individuals who are accountable for their roles, responsibilities, and expectations. This segment discusses the growing importance of workplace accountability! 3 minutes
Goal Setting for Managers The overall goal of this program is to enable managers to learn and apply a practical, management-centric goal-setting process. A process that is designed to reflect the current reality managers are facing -- dynamic, fast-moving, complex, team-based, and cross-functional. Upon completion, each learner will have completed the process as well as identified future opportunities for development. 34 minutes
Handling Team Conflict Successful teams are characterized by having a clear direction, trust among team members, effective communication, and a clear process for managing team conflict. The survival of a team depends on a leader who can quickly recognize team conflict, diagnose its cause, and implement conflict resolution strategies. In this course, participants will learn about what causes conflict on a team and the important role of healthy communication in handling conflict. They will discover best practice approaches to dealing with conflict. They will also explore the tenets of principled negotiation in managing conflict. Finally, participants will learn guidelines for resolving conflict that address one specific type of conflict: lack of trust. 30 minutes
How to Manage by Delegating (So You Can Achieve Your Goals)! This course has a proven 3 Step Delegation Process using downloadable exercise templates in order to make you and your team much more productive. By the end of this course participants will be able to confidently focus on the goals that are most important to them and to their career by delegating repetitive, routine and other tasks to others. 68 minutes
How to Motivate Employees (So That Productivity Increases)! This course introduces the process of what, why and how to motivate employees using many proven motivational lessons. By the end of this course participants will learn how to increase employee motivation and productivity using various techniques. 145 minutes
Inspiring Your Team This Business Impact explores the challenges leaders face when trying to find unique, appropriate, and effective methods to motivate team members to attain and surpass goals. 6 minutes
Making Meetings Work Too often meetings are not a productive use of time. This Business Impact examines how to run meetings that are useful and efficient. 6 minutes
Managing an Aging Workforce Retirement poses a challenge to most organizations. This Business Impact explores strategies for planned succession. 6 minutes
Managing Employee Performance The overall goal of this program is to enable managers to learn and apply a practical approach to managing the performance of employees in a way that will achieve organizational results while enhancing the development and engagement of employees. This performance management process is designed to get past the traditional annual performance plan and presents tools, templates and skills that reflect the current reality managers are facing -- dynamic, fast-moving, complex, team-based, and cross-functional. Learners will complete each stage of the process, understand the management skills required to put it into practice as well as identify future opportunities for development. 31 minutes
Motivating Your Employees This course will cover: the importance of satisfying a team’s basic needs; how to analyze leadership actions that can demotivate teams; organizing great team meetings and empowering teams through accountability; methods of motivating different kinds of teams, including creative teams and virtual teams; how to deal with low morale and leadership changes; and strategies to keep motivated at the same time. 24 minutes
Motivating Your Team: How to keep morale high Learn how to improve communication, build trust & accountability, and ensure your teams are highly motivated and engaged. 47 minutes
Onboarding New Employees: Increase retention and performance Businesses could be throwing away at least $4,000 with each new hire if they have a poor onboarding process in place. So how exactly can one optimize the onboarding process to make sure new employees are excited, feel comfortable, and are both productive and efficient from day one? That is exactly what will be covered in this course. 46 minutes
Planning Meetings Fit for Purpose In this course, participants will discover a process for preparing effective meetings by establishing a clear purpose and objectives, setting a solid agenda, and starting meetings on the right note. 20 minutes
Running Meetings in Better Directions Despite their reputation for sometimes wasting time, meetings remain one of the most effective tools for sharing information, presenting ideas, and making decisions – if facilitated well. Meetings can be very productive; many issues can be resolved, and participants can feel grateful they attended. In this course, participants will learn how to kick-off meetings and how to ensure maximum participation and buy-in. They will be introduced to what to do when meetings go off track, when to intervene, and how to deal with productivity problems. They will also learn how to close and follow up on a meeting. 20 minutes
Strategies for Building a Cohesive Team Team cohesion, or the strength of the links between team members, determines how effective teams will be, especially in responding to outside pressures. A team has to be cohesive if its members are to function as a unit, working closely and efficiently to achieve common goals. In this course, participants will learn methods for effectively building and managing teams that focus on improvements in three areas: communication, cooperation, and trust. They will learn specific strategies for improving communication and promoting collaboration among staff members working on a team. They will also learn what signs suggest a lack of trust on a team, and how they can show team leadership by using the right techniques to build trust and improve teamwork. 29 minutes
Using Conflict to an Organization's Advantage Using Conflict to an Organization's Advantage explores how to manage conflict proactively, and turn it to a team's advantage in a project. 6 minutes
When Too Many Meetings Are Just Too Much While meetings are a necessary part of business, their frequency often becomes excessive. This Business Impact details the importance of ensuring that meetings are an effective use of the attendees' time. 6 minutes