Caring for Your Direct Reports
COURSE DESCRIPTION An organization is only as good as its employees. Because supervisors and managers will encounter many personalities, emotions, and practices, it's important to learn how to be fair…
Communicating Effectively (Exceptional Supervisor Certificate Program – Level 1)
COURSE DESCRIPTION In this session, you will learn how to: Avoid common obstacles to achieving "buy-in" from others; Communicate with empathy when dealing even with the most demanding people; Master…
The Evaluation Process for Classified Employees (Exceptional Supervisor Certificate Program – Level 2)
COURSE DESCRIPTION One key for supervisors to effectively manage performance and support employees is to use the Classified evaluation process. Evaluating performance is crucial to success for both employees and…
Performance Management – The No Surprises Approach to Good Management
COURSE DESCRIPTION Managing staff performance is arguably one of the most critical roles carried out by our District managers and supervisors. Yet, applying all of the knowledge and skills that…